Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 時間. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• you receive the wrong item
• you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• 当社の制御の及ばない例外的な状況（例:. 税関で通関されていない, 自然災害による遅れ）.

*返金リクエストは次の期間内に送信できます 15 配達保証期間（45日）が経過してからの日数. にメッセージを送信することで実行できます お問い合わせ ページ.