Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 timer. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• you receive the wrong item
• you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• bestillingen din kommer ikke på grunn av eksepsjonelle omstendigheter utenfor vår kontroll (f.eks. ikke klarert av toll, forsinket av en naturkatastrofe).

*Du kan sende inn refusjonsforespørsler innen 15 dager etter at garantiperioden for levering (45 dager) er utløpt. Du kan gjøre det ved å sende en melding på Kontakt oss side.